Exchanges & Refunds
WE ACCEPT EXCHANGES & REFUNDS WITHIN 14 DAYS OF DELIVERY.
If you’d like to exchange your purchase, please send it back for an exchange within 14 days from the date you receive it. If 14 days have gone by since you received it, unfortunately, we can't offer you an exchange or refund.
To be eligible for an exchange or refund, your item must be in pristine condition, unworn, in the original box. There is a $10 restocking charge on all refunds per order. Please contact us for details or questions: firstname.lastname@example.org
Please note, it is the customer’s responsibility for return shipping charges. Please consider using a trackable shipping service or purchasing shipping insurance. European Heels is happy to offer free shipping on your new shoe exchange.
European Heels will ship the exchanged item (s) to the customer in 2 - 4 business days. Refunds will be processed within 2 - 4 business days.
This policy applies only to online purchases.